Before we could resolve your inquires, please check on the following instruction below:
1. Retry in 30 minutes as it might be caused by a congested network.
2. Please verify phone signal stability by moving to a location with a stronger signal.
3. Clear cache and blacklist, and disable the firewall.
4. Restart the device.
If none of the above work, please provide us with your phone model, operation system ( IOS or Android), country and city that you are accessing from. You may "Contact boboo customer service" or "Submit a request" in the Help Center and upon investigated we will get back to you soonest possible.